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ISSUE No. 6

A Letter from the Editor

 		 Letter from the Editor - Paul Sharman
Who Benefits from Supply
Chain Management? Suppliers,
Customers or Shareholders?
- A feature article by Gary Cokins.  CPIM
 
Award Winning Contact Centers – demonstrating that Employee Satisfaction drives Customer Satisfaction
- A feature article by Mike Desmarais and Sarah Kennedy
 
Avoid the Budget Business Insanity Rut
or Back to Basics Business Principles 101
- A feature article by Rehn Nelson
 

Target Costing: Delighting Your Customers While Making a Profit
 - A feature article by H.M.B. Bird,  R.E. Albano, W.P. Townsend
   
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